I used to be indecisive…

…but now I'm not so sure

a bus trip which leaves me feeling a bit cross


On Friday my mum and I decided to go into Glagow to browse in the shops and to have lunch.  I could have taken the car, but thought a bus trip would be easier.  The bus stop is just a few minutes’ walk from the house, which is so convenient, and then at the other end the bus station is just across the road from the shops.

It’s a while since I’ve been on the bus, so I had no idea what the fare would be.  My mum was no help as she has a bus pass.  Last time I had used it I thought it had cost around £3 so I had a £5 note at the ready when the bus arrived.  I asked for a return ticket to Glasgow… £4.20 he said.  I put my £5 note into the box as indicated by the driver and he punched out my ticket.  I waited for my change… nothing.  Oh, you don’t get change said the driver. What???  I was pleased I’d had the £5 – imagine if I’d only had a £20?  I was really annoyed about that – there was no sign anywhere on the bus about the fact that change wasn’t given, or a sign which would have told me the cost of the ticket so that I could have tried to get the correct money.

When we got to the bus station, I spoke to the driver and he thought that there was a sign which said change wasn’t given – he even looked around by the bus door.  Then he shrugged his shoulders and started speaking to the replacement driver who had just turned up to start his shift.  I looked at at least 6 other buses that were waiting in the station, and none of them had ‘No Change Given’ signs anywhere.

I checked their website when I got home, and it does say that they operate on an exact fare, no change basis but I still think a sign of some kind on the bus should be in evidence.  They also mention that you can claim the difference if you did not have the exact money.  So, I followed the links to the very small print and found that I needed to have a report from the bus driver.  I can’t imagine bus drivers appreciating their passengers asking for a report every time they don’t have the right money!

So… if you are planning to take a First Group bus in the Glasgow area, be sure to have large supply of loose change at the ready to be prepared for whatever your fare turns out to be.

To add to my irritation.. the ticket machine broke down just after I had paid and the other passengers who got on for the rest of the journey didn’t have to pay anything at all!

photo courtesy of jimbav’s photostream



21 thoughts on “a bus trip which leaves me feeling a bit cross

  1. You are right to be cross. What poor customer service! Imagine going into a shop and getting the same treatment. Perhaps next time you could try suggesting that as no fare is displayed and you know they operate on an exact money basis you will pay the exact amount of change you have in your purse. It will be their tough luck if that turns out to be 20p!

  2. Ooooohhh! How frustrating! I’m a little cross just reading about it!

  3. I was in Glasgow in 1966. Took the train from Edinburgh when our ship visited there when I was in the Navy. I walked around Glasgow so never had to take the bus. It was probably different then anyway. I’m sure I wouldn’t recognize it today. I remember I really enjoyed it.

  4. Well, I’ll certainly bare that in mind if I’m ever over there. Goodness, how annoying that the rest of the passengers didn’t have to pay at all. No wonder you were a bit grumpy!

  5. Hi Elaine, in the States we call that ‘highway robbery.’ The last time for Glasgow when we road in from the Airport or our airport hotel I think it was even money. That was a while back.

    In Houston, Texas, we are exactr change too. I don’t know if there are any signs or not. I read that in the newspaper. I have not ridden a Houston bus.

  6. Oooooooooo….I would have been going grrrrrrrrrrrrrrrrrrrrrrrrr!

  7. Buses are great, except when they’re not.

  8. That is totally outrageous, I would have been livid!!!! I’d definitely be writing a strongly worded letter to the bus company about the lack of signs. Grrr.

  9. Pingback: what would your superhero power be? « I used to be indecisive…

  10. Pingback: update on the bus trip to Glasgow which left me feeling rather cross | I used to be indecisive…

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